|Country of Origin||India|
n 1994, the idea for this project (we were not then thinking about a book) arose in a context of growing publicity surrounding prizes like the D- ing Award, the Malcolm Baldrige Award, and the European Quality Award, prompting us to ask: ??ould we de?ne what world-class manufacturing is? It?? got to be more than managing processes. Are the US and Japan really in the lead, as so many examples suggest??