Pay Attention How To Listen Respond & Profit From Customer Feedback

   In stock
SKU
BK0045955
ISBN13 9780470563557
Binding PAPERBACK
Author THOMAS
Language ENGLISH
Publisher JOHN WILEY
Published Year 2010
Country of Origin India

1926.00

Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.